Adimans Travels Ahmedabad | Tours, Car Rentals, Ticketing

Terms of Use

CABS

DEFINITIONS

“Cab” as may be used in this document includes all categories of transport vehicles like sedans, hatchbacks, sport utility vehicles, multi-utility vehicles, and any other vehicle meant for transporting passengers.

“Cab Operator” means all the cab operators providing their vehicles along with their drivers;

TYPES OF CAB BOOKINGS FACILITATED BY ADIMANS TRAVELS

ADIMANS TRAVELS provides following types of options to its User(s):

  • Outstation Cab: This enables User(s) to book vehicles operated by cab operators having All India Tourist Permit (AITP) vehicles and operating between two separate cities. On the basis of the demand/requirement of the User, ADIMANS TRAVELS as a facilitator connects the User with the concerned cab operator.
  • Car Rental (intracity and intercity): This enables User to book vehicles operated by cab operators having AITP license on hire/rental basis. This service shall be provided for both intercity and intracity on exclusive basis by booking the entire Vehicle of the cab/taxi operators.
  • Airport Drop: This shall exclusively cater to the needs of User intending to travel from and to the Airport. The service provided is intracity in nature and shall not facilitate the User to book intercity Airport drops.

PAYMENT FOR BOOKINGS AND ANY ADDITIONAL PAYMENTS

Booking of a Cab can either be “Prepaid”, or “Part Payment” as per the options made available by the Cab operator on the Website of ADIMANS TRAVELS.

In “Prepaid” model, the total booking amount is paid by the User at the time of booking itself. Such total booking amount includes the base fare, applicable taxes, and any additional booking fee, service or convenience fee charged by ADIMANS TRAVELS.

In “Part Payment” model, the User is required to pay a specific percentage of the total booking amount at the time of making the booking and balance payment shall be made directly to the driver at the time of check-in.

Any booking is subject to applicable cancellation policy set out on the booking page or as communicated to the User(s).

In case of Car Rental and Outstation Cab bookings, the booking amount paid does not include toll charges, interstate taxes, passenger taxes or any other applicable levies and the same shall be borne by the User.

Expenses like toll charges, permit charges, parking charges, entry fees, Service Tax & any other Government Tax as per Government guidelines are to be borne by the User and paid directly to the driver.

The estimate cost provided at the time of booking is not to be construed as the final pricing for your trip unless specifically indicated. The final amount for your trip will be calculated based on actual usage (number of Kilometres and hours). Distance and time are calculated from garage to garage and not from the pick-up of the User for both within city and outside city trips.

The travel allowance wherever applicable has to be paid directly to the driver.

RESPONSIBILITIES OF THE USERS

The User must carry a valid photo-id proof during the trip and present the same to the Cab Operator or driver of the Cab before boarding the Cab. In the event of a mismatch in the identity of the User or traveller, the Cab Operator or the driver of the Cab may, at their discretion, deny boarding to such User.

Cab Operator is obligated to commence the trip as soon as the User boards the Cab. User shall report to ADIMANS TRAVELS in case the driver denies to commence the trip for any reason whatsoever.

User shall board the Cab on or within such time as informed at the time of booking or provided in the booking voucher. In case the User fails to board the cab within the given timeline, Cab Operator will have the liberty to cancel the booking without informing the User.

User will not have any right, title or interest in the Cab provided for the given trip.

Once a Trip is booked by User, changes in departure time, boarding or dropping points are not permitted.

Any failure by User to board the Vehicle within the given timelines at the boarding point or trip commencement point, shall result in forfeiture of the total booking amount paid by the User without any refund rights.

User shall stop and take breaks at specified places only. User shall avoid taking additional breaks except in case of emergency.

User shall be responsible and liable for their own safety and security of luggage. ADIMANS TRAVELS shall not be responsible for any loss to User or their luggage in any event.

In the event of any dissatisfaction with any of the services provided by Cab Operator or ADIMANS TRAVELS, the matter must be reported directly to Cab Operator or ADIMANS TRAVELS, in order that appropriate action may be taken to remedy the problem.

The booking made by the User should be strictly for tourism purposes only.

The trip should be undertaken in the User’s personal capacity and shall not be used for profit making in any commercial context.

DO's AND DON'Ts FOR THE USER

THE USER SHALL:

  • Arrive on time at the appointed pick up point as mutually agreed with Cab Operator;
  • Maintain and ensure good and humble conduct with Cab Operator during the trip and on failure to do so, Cab Operator may require such User to disembark the Cab;
  • Prior to commencement of trip, check and agree with Cab Operator on dimension/weight of the luggage that can be accommodated in the boot space of the Cab;
  • Check the starting time and the reading on the odometer at the start of the trip. Disputes regarding the same will not be acceptable after completion of journey.

THE USER SHALL NOT:

  • ask Cab Operator to violate any traffic rules, or the city police or government rules or other applicable laws for any reason whatsoever;
  • coerce Cab Operator to overload the boot space of the Vehicle with the User’s luggage;
  • use services offered under this head for any purpose which is unlawful or illegal under the applicable laws;
  • insist on disembarking at any place expect the point of drop as provided by the User at the time of booking; board the Cab if he/ she is intoxicated or under influence of any drug or similar abusive substances.

SELF-DRIVE CABS

DEFINITION

“Cab” as may be used in this document includes all categories of transport vehicles like sedans, hatchbacks, sport utility vehicles, multi utility vehicles, and any other vehicle meant for transporting passengers.

“Operator” means any person in the business of renting a motor cab.

ROLE OF ADIMANS TRAVELS

User understands that ADIMANS TRAVELS is not offering or providing the service Self-Drive Cabs. It is merely acting as a facilitator to enable the User to book a Self-Drive Cab with the service providers who offer this service. The contract of service for utilization of the Self-Drive Cabs is always between the User and the Operator. User further understands that ADIMANS TRAVELS merely lists cabs made available through several Operators on its Platform. User also agrees that as per Motor Vehicles Act, 1988 & Rent a Cab Scheme, 1989, ADIMANS TRAVELS shall never be called as an Operator.

ROLE OF OPERATOR

User understands that it is the Operator that provides the service of the self-drive vehicle and confirms the booking made with the Operator through ADIMANS TRAVELS. The booking made is subject to the User agreeing to the terms and conditions for renting the vehicle as set out by the Operator, including production of original identification documents as required for renting the vehicle. The User understands that a valid driving license is must for making a booking. The Operator will reserve the right of refusal to handover the vehicle in the event the User does not possess a valid driving license or fails to produce the original for verification.

ADIMANS TRAVELS merely shares a confirmation voucher basis the confirmation received from the Operator on any given booking. User further agrees that amount payable against any given booking is decided by the Operator and ADIMANS TRAVELS has no role to play in fixation of any charges.

The process of handover of the Cabs to a User and Pick-up of Cabs from a User on completion of booking, is taken care by the Operator and ADIMANS TRAVELS will have no involvement in that process. Any issues faced by the User at the time of picking up the vehicle shall be addressed by the Operator. In case of any dispute with regard to damage of Cab shall be independently taken care by and between the User and Operator. However, any deductions or additional charges levied shall be on the behest of the Operator.

LIMITATION OF LIABILITY:

It is the sole responsibility of the Operator to ensure it has all the requisite licenses, approvals, insurance and permits from appropriate authorities required to provide a cab on rent. ADIMANS TRAVELS gives no warranty or assurance with regard to requisite licenses, approvals, insurance and permits which the Operator is supposed to obtain from appropriate authorities.

ADIMANS TRAVELS shall not be responsible in any manner whatsoever for any claims pertaining to adherence of timeliness, safety, quality, condition of the Cabs, cancellation of the booking by the Operator due to any reason whatsoever, any inconsistencies in the booking, or any act or omission on part of the Operator.

The User further agrees that ADIMANS TRAVELS shall bear no liability or responsibility in case of any mishap or accident which may further result in damage to Cab, injury, loss of life etc.

In case of break down or accident of Cab where Operator has been unable to make alternative arrangement, ADIMANS TRAVELS shall have no liability to compensate the customer. ADIMANS TRAVELS will have limited liability to provide proportionate refund to User. Such refunds shall be subject to ADIMANS TRAVELS receiving the same from the Operator.

ACTIVITIES AND OTHER SERVICES

DEFINITIONS

‘Activity’ includes day tours & sightseeing, spa & wellness, adventure sports, cruise, theme/ amusement parks, buffets & dining or any other service/product booked on the Website.

The provider of the Activity will be referred as ‘Activity Provider’, who shall be solely responsible for provision of the products/ services booked by the User.

ROLE OF ADIMANS TRAVELS AND LIMITATION OF LIABILITY

ADIMANS TRAVELS’s role is limited to facilitating the procurement of an Activity service by the User from the Activity Provider. The transaction or the service fulfilment relation is always between the User and the Activity Provider
ADIMANS TRAVELS shall not provide pick up and drop facility for any Activity unless otherwise explicitly mentioned in the confirmation of the reservation.

ADIMANS TRAVELS shall not be liable or responsible for:

  • Any damage or loss, injury, accident, death, breakdown, irregularity, delay/change in schedule, cancellation without cause, inaccurate information, deficiency of service/product, or cancellation due to conditions not under the control of Activity Provider;
  • The health, safety and well-being of the User in the course of availing the Activity or thereafter;
  • Any incidental or ancillary services which is directly purchased by the User from the Activity Provider;
  • Any incorrect information provided by the Activity Provider.

The maximum liability of ADIMANS TRAVELS will be limited to refund of booking amount which was received by ADIMANS TRAVELS for reservation of the Activity.

RESPONSIBILITIES OF THE USERS

The User agrees to comply with the terms and conditions of Activity Provider in addition to ADIMANS TRAVELS’s User Agreement and Terms of Service.

The User will be required to present the booking / confirmation voucher issued by ADIMANS TRAVELS in order to avail the Activity.

The User shall further be in possession of valid documents viz. identity proof, address proof, passport in case of Activity booked outside India or any other document as specified by the Activity Provider in order to utilize the Activity booked.

The User may be required to sign a waiver/consent form, safety procedure form, medical declaration or other document before availing the Activity where mandated by the Activity Provider.

The User shall reach out to Activity Provider directly for any concerns subsequent to the confirmation of reservation.

The User should ensure that he qualifies all the eligibility criteria for availing the Activity including but not limited to age limit, weight limit, medical conditions etc. User understands that in case he is found unfit or illegible for the Activity, Activity provider may or may not allow the User to avail the said Activity.

PAYMENTS FOR BOOKINGS, AND CANCELLATIONS

Reservations will be subject to cancellation and refund policies of the Activity Provider which may vary from time to time.
ADIMANS TRAVELS may charge applicable taxes or service charge, convenience fees etc. wherever applicable.

APPLICABILITY

This User Agreement along with Terms Of Service (collectively, the “User Agreement”) forms the terms and conditions for the use of services and products of MakeMyTrip (India) Private Limited (“ADIMANS TRAVELS”).

Any person (“User”) who inquiries about or purchases any products or services of ADIMANS TRAVELS through its websites, mobile applications, sales persons, offices, call centres, branch offices, franchisees, agents etc. (all the aforesaid platforms collectively referred to as “Sales Channels”) agree to be governed by this User Agreement. The websites and the mobile applications of ADIMANS TRAVELS are collectively referred to as ‘Website’.

Both User and ADIMANS TRAVELS are individually referred to as ‘Party’ and collectively referred to as ‘Parties’ to the User Agreement.

“Terms of Service” available on ADIMANS TRAVELS’s website details out terms & conditions applicable on various services or products facilitated by ADIMANS TRAVELS. The User should refer to the relevant Terms of Service applicable for the given product or service as booked by the User. Such Terms of Service are binding on the User.

ELIGIBILITY TO USE

The User must be atleast 18 years of age and must possess the legal authority to enter into an agreement so as become a User and use the services of ADIMANS TRAVELS. If you are a minor or are below the age of 18 years, you shall not register as a User of the Website and shall not transact on or use the Website.

As a minor if you wish to use or transact on the Website, such use or transaction shall only be made by a person of legal contracting age (legal guardian or parents). We reserve the right to terminate your membership and/or block access to the Website if it is discovered that you are a minor or incompetent to contract according to the law or any information pertaining to your age entered at the time of creation of account is false.

Before using the Website, approaching any Sales Channels or procuring the services of ADIMANS TRAVELS, the Users shall compulsorily read and understand this User Agreement, and shall be deemed to have accepted this User Agreement as a binding document that governs User’s dealings and transactions with ADIMANS TRAVELS. If the User does not agree with any part of this Agreement, then the User must not avail ADIMANS TRAVELS’s services and must not access or approach the Sales Channels of ADIMANS TRAVELS.

All rights and liabilities of the User and ADIMANS TRAVELS with respect to any services or product facilitated by ADIMANS TRAVELS shall be restricted to the scope of this User Agreement.

CONTENT

All content provided through various Sales Channels, including but not limited to audio, images, software, text, icons and such similar content (“Content”), are registered by ADIMANS TRAVELS and protected under applicable intellectual property laws. User cannot use this Content for any other purpose, except as specified herein.

User agrees to follow all instructions provided by ADIMANS TRAVELS which will prescribe the way such User may use the Content.

There are a number of proprietary logos, service marks and trademarks displayed on the Website and through other Sales Channels of ADIMANS TRAVELS, as may be applicable. ADIMANS TRAVELS does not grant the User a license, right or authority to utilize such proprietary logos, service marks, or trademarks in any manner. Any unauthorized use of the Content, will be in violation of the applicable law.

ADIMANS TRAVELS respects the intellectual property rights of others. If you notice any act of infringement on the Website, you are requested to send us a written notice/ intimation which must include the following information;

  • Clear identification of such copyrighted work that you claim has been infringed;
  • Location of the material on the Website, including but not limited to the link of the infringing material;
  • The proof that the alleged copyrighted work is owned by you;
  • Contact information;

3.5. The aforesaid notices can be sent to ADIMANS TRAVELS by email at reservations@adimanstravels.com

WEBSITE

The Website is meant to be used by bonafide User(s) for a lawful use.

User shall not distribute exchange, modify, sell or transmit anything from the Website, including but not limited to any text, images, audio and video, for any business, commercial or public purpose.

The User Agreement grants a limited, non-exclusive, non-transferable right to use this Website as expressly permitted in this User Agreement. The User agrees not to interrupt or attempt to interrupt the operation of the Website in any manner whatsoever.

Access to certain features of the Website may only be available to registered User(s). The process of registration, may require the User to answer certain questions or provide certain information that may or may not be personal in nature. Some such fields may be mandatory or optional. User represents and warrants that all information supplied to ADIMANS TRAVELS is true and accurate.

ADIMANS TRAVELS reserves the right, in its sole discretion, to terminate the access to the Website and the services offered on the same or any portion thereof at any time, without notice, for general maintenance or any other reason whatsoever.

ADIMANS TRAVELS will always make its best endeavours to ensure that the content on its websites or other sales channels are free of any virus or such other malwares. However, any data or information downloaded or otherwise obtained through the use of the Website or any other Sales Channel is done entirely at the User’s own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that may result from the download of such data or information.

ADIMANS TRAVELS reserves the right to periodically make improvements or changes in its Website at any time without any prior notice to the User. User(s) are requested to report any content on the Website which is deemed to be unlawful, objectionable, libellous, defamatory, obscene, harassing, invasive to privacy, abusive, fraudulent, against any religious beliefs, spam, or is violative of any applicable law to reservations@adimanstravels.com On receiving such report, ADIMANS TRAVELS reserves the right to investigate and/or take such action as the Company may deem appropriate.

USER'S RESPONSIBILITY

Users are advised to check the description of the services and products carefully before making a booking. User(s) agree to be bound by all the conditions as contained in booking confirmation or as laid out in the confirmed booking voucher. These conditions are also to be read in consonance with the User Agreement.

If a User intends to make a booking on behalf of another person, it shall be the responsibility of the User to inform such person about the terms of this Agreement, including all rules and restrictions applicable thereto.

The User undertakes to abide by all procedures and guidelines, as modified from time to time, in connection with the use of the services available through ADIMANS TRAVELS. The User further undertakes to comply with all applicable laws, regulations, orders, directions etc. issued by either the Central Government, State Government, District Authorities or any other statutory body empowered to do so w.r.t use of services or for each transaction.

The services are provided on an “as is” and “as available” basis. ADIMANS TRAVELS may change the features or functionality of the services being provided at any time, in its sole discretion, without any prior notice. ADIMANS TRAVELS expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to the implied warranties of merchantability, reasonably fit for all purposes. No advice or information, whether oral or written, which the User obtains from ADIMANS TRAVELS or through the services opted shall create any warranty not expressly made herein or in the terms and conditions of the services.

User also authorizes ADIMANS TRAVELS’s representative to contact such user over phone, message and email. This consent shall supersede any preferences set by such User through national customer preference register (NCPR) or any other similar preferences.

SECURITY AND ACCOUNT RELATED INFORMATION

While registering on the Website, the User will have to choose a password to access that User’s account and User shall be solely responsible for maintaining the confidentiality of both the password and the account as well as for all activities on the account. It is the duty of the User to notify ADIMANS TRAVELS immediately in writing of any unauthorized use of their password or account or any other breach of security. ADIMANS TRAVELS will not be liable for any loss that may be incurred by the User as a result of unauthorized use of the password or account, either with or without the User’s knowledge. The User shall not use anyone else’s account at any time.

User understands that any information that is provided to this Website may be read or intercepted by others due to any breach of security at the User’s end.

ADIMANS TRAVELS keeps all the data in relation to credit card, debit card, bank information etc. secured and in an encrypted form in compliance with the applicable laws and regulations. However, for cases of fraud detection, offering bookings on credit (finance) etc., ADIMANS TRAVELS may at times verify certain information of its Users like their credit score, as and when required.

Additionally, ADIMANS TRAVELS may share your Personal Information in an anonymized and/ or aggregated form with a third party that ADIMANS TRAVELS may engage to perform certain tasks on its behalf, including but not limited to payment processing, data hosting, data processing , credit score and assessing credit worthiness for offering bookings on credit in accordance with the applicable laws.

ADIMANS TRAVELS adopts the best industry standard to secure the information as provided by the User. However, ADIMANS TRAVELS cannot guarantee that there will never be any security breach of its systems which may have an impact on User’s information too.

The data of the User as available with ADIMANS TRAVELS may be shared with concerned law enforcement agencies for any lawful or investigation purpose without the consent of the User.

RIGHT TO REFUSE

RIGHT TO REFUSAL BY ADIMANS TRAVELS:

ADIMANS TRAVELS at its sole discretion reserves the right to not accept any booking without assigning any reason thereof.

ADIMANS TRAVELS will not provide any service or share confirmed booking details till such time the complete consideration is received from the User.

In addition to other remedies and recourse available to ADIMANS TRAVELS under this User Agreement or under applicable law, ADIMANS TRAVELS may limit the User’s activity, warn other users of the User’s actions, immediately suspend or terminate the User’s registration, or refuse to provide the User with access to the Website if:

  • The User is in breach of this User Agreement; or
  • ADIMANS TRAVELS is unable to verify or authenticate any information provided by the User; or
  • ADIMANS TRAVELS believes that the User’s actions may infringe on any third-party rights or breach any applicable law or otherwise result in any liability for the User, other users of ADIMANS TRAVELS, or ADIMANS TRAVELS itself.

Once a User has been suspended or terminated, such User shall not register or attempt to register with ADIMANS TRAVELS with different credentials, or use the Website in any manner whatsoever until such User is reinstated by ADIMANS TRAVELS. ADIMANS TRAVELS may at any time in its sole discretion reinstate suspended users.

If a User breaches this User Agreement, ADIMANS TRAVELS reserves the right to recover any amounts due to be paid by the User to ADIMANS TRAVELS, and to take appropriate legal action as it deems necessary.

The User shall not write or send any content to ADIMANS TRAVELS which is, or communicate with ADIMANS TRAVELS using language or content which is:

  • abusive, threatening, offensive, defamatory, coercive, obscene, belligerent, glorifying violence, vulgar, sexually explicit, pornographic, illicit or otherwise objectionable;
  • contrary to any applicable law;
  • violates third parties’ intellectual property rights;
  • a spam; or
  • in breach of any other part of these terms and conditions of use.

If the User violates any of the aforesaid terms, ADIMANS TRAVELS shall be at liberty to take appropriate legal action against the User.

RIGHT TO REFUSAL BY END SERVICE PROVIDER:

User agrees that that the end service provider may refuse to provide the service(s), agreed to be provided to the User, for any booking made through ADIMANS TRAVELS with/without assigning any reasons or owing to reasons including but not limited to behavioural issues, public safety, health hazards, infectious diseases, government orders/notification etc. In such scenarios of refusal, the liability that may ensue shall solely vest with the end service provider as it is outside the purview of ADIMANS TRAVELS and the User agrees that any claim, refund or damages against such refusal shall lie solely against the end service provider and not ADIMANS TRAVELS.

COVID-19 RELATED TERMS & CONDITIONS:

User agrees that due to recent outbreak of COVID-19 pandemic, which has been declared as a national disaster by the Government of India, there may be instances, where the end service provider either cancels the booking or refuses to provide the services, as agreed with the User, by assigning or not assigning any specific reason for such refusal. Refusal of service may be due to the reasons including but not limited to the User:

  • exhibiting any symptoms associated with COVID 19.
  • refusing to comply with safety advisories, like wearing protective gear, complying with social distancing norms etc.
  • suffering of any ailment making the User vulnerable to the virus
  • posing a threat to the health and safety of others

In such cases ADIMANS TRAVELS will assume no liability for the refusal of service by the end service provider. The User also agrees that refund, if any, for such bookings will be processed by ADIMANS TRAVELS to the User subject to receipt of the same from the end service provider.

User further understands that due to the outbreak of COVID-19, the Central Government through its ministries, State Governments and statutory bodies have/may come up with detailed set of guidelines or standard operating procedure (SOP) that a traveller will have to follow in order to undertake the travel.

The User agrees to abide with all such guidelines/SOP while undertaking any travel. Failure to abide by such detailed set of guidelines/SOP, may lead to a situation where the service provider or any person authorized by the Central Government, State Government or statutory body may disallow the User to undertake the travel. In such circumstances, ADIMANS TRAVELS will not be held liable for such refusal to travel and refund, if any, shall be strictly as per the terms of the service provider.

User understands that the Central Government, State Governments and various other bodies, may mandate downloading of Arogya Setu App or submitting a self- declaration form prior to entering a transit point like airport, railway station etc. or at the time of checking-in for a flight, into a hotel etc. Accordingly, the User must ensure downloading of Arogya Setu App on their smartphones or provide any other alternate such as self-declaration when demanded.

User undertakes that all bookings are subject to certain minimum medical wellbeing criteria specified by the Govt. / appropriate authority from time to time. User should have no medical history of the COVID-19 virus 28 days before the date of scheduled travel, especially in case of inbound travel. In this regard the User may be required to furnish a medical proof or health declaration in a applicable format.

MISCLLEANEOUS

SEVERABILITY: If any provision of this User Agreement is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision or part of such provision and the remaining part of such provision and all other provisions of this User Agreement shall continue to be in full force and effect.

JURISDICTION: This Agreement is subject to interpretation as per the laws of India, and the parties shall refer any unresolved disputes to the exclusive jurisdiction of courts in Ahmedabad.

AMENDMENT TO THE USER AGREEMENT: ADIMANS TRAVELS reserves the right to change the User Agreement from time to time. The User is responsible for regularly reviewing the User Agreement.

CONFIDENTIALITY: Any information which is specifically mentioned by ADIMANS TRAVELS as confidential shall be maintained confidentially by the User and shall not be disclosed unless as required by law or to serve the purpose of this User Agreement and the obligations of both the parties herein.

FEEDBACK FROM CUSTOMER: ADIMANS TRAVELS would like to know the feedback of the Users for improving its services. The User hereby authorizes ADIMANS TRAVELS to contact the User for their feedback on various services offered by ADIMANS TRAVELS. Such feedback may be collected through emails, telephone calls, SMS or any other medium from time to time. In case the User chooses not to be contacted, such User shall write to ADIMANS TRAVELS for specific exclusion at reservations@adimanstravels.com

PRIVACY POLICY: User shall also refer to ADIMANS TRAVELS’s Privacy Policy available on ADIMANS TRAVELS’s website which governs use of the Websites. By using the Website, User agrees to the terms of the Privacy Policy and accordingly consents to the use of the User’s personal information by ADIMANS TRAVELS and its affiliates in accordance with the terms of the Privacy Policy.

GRIEVANCE REDRESSAL: ADIMANS TRAVELS strongly believes in resolving the issues raised by the User(s). In the event if user feels that it’s concern has not been resolved to its satisfaction, User may contact our grievance officer, who shall endeavour to redress the concern within 30 days from the date of escalation. To reach the grievance officer please use this email ID reservations@adimanstravels.com to submit the details. User(s) are advised to escalate to the grievance officer only when they have already raised their complaint which has not been resolved to their satisfaction, or their concern has not been resolved within 30 days from the date of ticket generation. User(s) will be required to share their booking reference number and the ticket ID generated for their complaint, for any escalations to the Grievance Officer through this email ID reservations@adimanstravels.com

In compliance of the Information Technology Act, 2000 and rules made thereunder and also in compliance of the Consumer Protection (E-Commerce) Rules, 2020 the name and contact details of the Grievance Officer are herein as under:

Name: Ms. Swati Pandya
Email ID: reservations@adimanstravels.com
Address: Adiman’s Travels
Dishman Corporate House

Iscon-Bopal Road, Ambli,

Ahmedabad – 380058

Gujarat, India

Working hours : Mon to Sat (10:00 to 19:00)